Inbound Order Taking Solutions: The Secret to Avoiding Missed Opportunities
In the hyper-competitive world of today, things have changed a lot. Quality and price are no longer the only influencers of the consumer’s decision-making. Instead, customer service plays a greater role in inspiring the loyalty of customers. Did you know that nearly 94 per cent of consumers say that they will purchase from a brand again after a positive customer service experience? ( https://www.oberlo.com/blog/customer-service-statistics#:~:text=billion%20in%202022.-,81%20percent%20of%20consumers%20say%20a%20positive%20customer%20service%20experience,a%20positive%20customer%20service%20experience .) Yes, you read it right! (Source: https://www.oberlo.com/blog/customer-service-statistics#:~:text=billion%20in%202022.-,81%20percent%20of%20consumers%20say%20a%20positive%20customer%20service%20experience,a%20positive%20customer%20service%20experience .) Imagine a situation – your brand has launched a new product. The demand for the product shoots so high...