Advantages of Live Chat Support Services for Businesses
Let’s face it: we all have experienced waiting for five, ten, or fifteen minutes to connect to the next available agent. In today’s fast-paced world, consumers expect instant access to everything, including customer services. Gone are the days when people used to wait hours for businesses to respond to their queries because if they don’t find answers within seconds or minutes, they move to the next provider. Enter live chat. Live chat support services have proved to be a game changer for businesses who want to enable their customers to send messages in real-time. According to Salesforce’s State of the Connected Consumer report, 69% of consumers want to talk with a company in real time, and if your business isn’t doing it, your competition might outshine you! Source: https://www.salesforce.com/eu/blog/5-benefits-of-having-live-chat-on-your-website/ Fastest Way to Support Customers Contrary to phone calls or emails, live chat offers businesses th...