In-house vs. Outsourced IT Helpdesk: Know the Difference
Did you know? About 96 percent of customers believe that customer service is one amongst the top factors that influences their loyalty towards a brand. ( https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=39e690c54ef2 ) Yes, that’s true. In the competitive era, customer experience is a foremost priority for every business. That is why tech companies have an IT helpdesk to resolve the queries and issues of the consumers at the earliest possible time. However, as the size of your company increases, managing your helpdesk can prove to be challenging. In such a situation, opting for professional helpdesk support services is an ideal option. Read the blog to explore the difference between in-house and outsourced IT helpdesk. Let’s dive in! What is the In-house IT Helpdesk? IT helpdesk support involves a team of dedicated professionals who are hired by the company and engage ...