In-house vs. Outsourced IT Helpdesk: Know the Difference

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Did you know? About 96 percent of customers believe that customer service is one amongst the top factors that influences their loyalty towards a brand. (https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/?sh=39e690c54ef2) Yes, that’s true. In the competitive era, customer experience is a foremost priority for every business. That is why tech companies have an IT helpdesk to resolve the queries and issues of the consumers at the earliest possible time. 

 

However, as the size of your company increases, managing your helpdesk can prove to be challenging. In such a situation, opting for professional helpdesk support services is an ideal option. Read the blog to explore the difference between in-house and outsourced IT helpdesk. Let’s dive in!

 

What is the In-house IT Helpdesk?

IT helpdesk support involves a team of dedicated professionals who are hired by the company and engage in delivering comprehensive assistance with IT processes, systems, and software. Moreover, they also work with the end-users to troubleshoot technical issues. 

What is an Outsourced IT Helpdesk?

An outsourced IT helpdesk involves contracting an external service provider to offer the necessary technical support to the users. This service proves to be valuable for organizations that do not have adequate resources or expertise to manage the tech issues in-house.

In-house vs. Outsourced IT Helpdesk: A Detailed Comparison

  • Resource Availability

When you choose an in-house IT helpdesk, access to skilled resources is limited. However, with outsourced helpdesk support services, you can easily get a wide range of specialized resources and expertise necessary to meet the evolving needs. As a result, you can cater to the evolving needs of your customers and ensure the smooth functioning of your business. 

  • Cost

With in-house IT helpdesk support, there are several costs associated. It includes the cost of hiring and training staff, salaries, and other overhead costs. However, there are no such costs if you choose to outsource your IT helpdesk support. It allows you to enjoy greater savings and use your available funds for the growth and success of your business.

  • Scalability and Flexibility

Let’s say you have a dedicated IT helpdesk. What would you do when there is a sudden surge in the demand for technical services? Well, hiring new staff on an emergency basis can be an expensive affair. That is where outsourcing proves to be a better solution. With outsourced IT support, scaling up or down as per your business needs is pretty simple and easy. It allows you to efficiently respond to the evolving demands in a hassle-free manner.

 

Conclusion

Outsourcing indeed offers plenty of benefits over having an in-house team. Are you ready to outsource your helpdesk support services? If yes, Faith Call Center is the perfect destination. Connect with the professionals and get quality solutions right away!

 

Source: https://www.faithcallcenter.com/blog/in-house-vs-outsourced-it-helpdesk-know-the-difference/


Location: United States

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